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Lotte Hotel Seoul is a 5-star hotel that is conveniently located in the middle of Seoul’s central business district. Lotte Hotel Seoul is also near to Myeongdong shopping area and it is considered to be one of the best hotels to stay in Seoul, Korea. Here are the pros and cons this hotel has to offer to you.

Pros

 

  • Very convenient location and very near to Myeongdong shopping district located just 5 minutes’ walk away
  • Perfect hotel and location to stay in if you are a business traveller or an avid shopper
  • The hotel is located within Lotte World which is fabulous for shopping
  • The hotel is close to Seoul Tower and Namdaemun market
  • Subway can be easily accessed from the lobby of the hotel
  • There is also direct access to Lotte Department Store, Avenue L and Lotte Young Plaza which makes it a heavenly spot for shoppers
  • A cinema known as Lotte Cinema can be found nearby if you would like to catch a movie
  • There is a pharmacy located within the hotel
  • Front desk staffs are very efficient and the check in and check out process was done quickly
  • Hotel staffs are well-trained, proactive, polite, friendly, courteous, attentive, accommodating, respectful, helpful and some of them will go out of their way to make your stay special
  • Some of these staffs can speak fair to fluent English
  • Complimentary buffet breakfast that is served daily had plenty of choices from Western to Asian and they are delicious and of good quality
  • The business lounge is filled with food and drinks all day long
  • A business center to cater to the needs of business travellers can be found on the lobby floor of the hotel
  • There is even a floor dedicated to the female travellers with 2 different female theme based room designs located on the 22nd floor of the main building
  • The rooms has modern designs with a colour palette that incorporates the shades of beige, gray and white colours to give you a sense of stability and they feature carpeted flooring and fantastic views of downtown Seoul such as Namsan, Myeongdong and Blue House
  • All rooms come with a 37-inches LCD TV with 67 Cable/Satellite TV channels, flashlight, desk, a safe, kettle, tea and coffee maker, complimentary coffee and tea, Wi-Fi internet access and a minibar and the bathrooms come with a shower, bathrobes and slippers
  • The bathroom also features a bidet system and bathroom amnesties from Aromatherapy Associates and Alobody brands are provided
  • Lotte Hotel Seoul uses a bedding system known as he:on Bedding System that promises to relax and pamper your tired body for the best sound sleep and this can be further attested by hotel guests that said they enjoyed plenty of good sleep
  • 15 different types of tailored pillows are also provided for an additional good night sleep
  • Overall, most of the guests had a wonderful and flawless experience staying in Lotte Hotel Seoul and they are excited to return for a second visit
  • Some guests even went as far as saying that they had the best hotel stay experience ever

 

Cons

 

  • Despite the praise on the buffet breakfast selection, some guest said they had better breakfast selections and quality in other hotels
  • Some guest experienced bad customer service from concierge
  • Exorbitant prices on the room service menu and an example would be 65,000 Korean Wons for a bibimbap can that be found in most local restaurants for just 10,000 to 15,000 Korean Wons
  • The rooms in the New Wing is a bit dated and needs refurbishment and some of the guests were disappointed by the rooms
  • A large deposit is required and the amount is 1.5% of your room rate which will be returned to you in 2 days after you have checked out from the hotel
  • Certain guests experienced bad stench in the corridors due to carpets that have not been cleaned for a long time
  • The cost of having a cup of green tea or a mug of beer at the hotel’s lobby bar is very expensive and the hotel guests advised you to have your drinks in other bars